The Isbourne is a pioneering educational charity based in Cheltenham, Gloucestershire that provides a diverse range of opportunities for wellbeing and spiritual development.

Our services include meeting the holistic needs of adults in need of care and support and children through various activities such as:

  • Talks, Events and Workshops
  • Courses and Classes
  • Holistic Treatments and Therapies
  • Community Outreach Projects

We take seriously the welfare of adults in need of care and support and/or children with whom we come into contact and we aim to ensure that they are welcomed into a safe and caring environment with a happy and friendly atmosphere.

In accordance with legislation and the requirements of the Charity Commission, we have put in place a safeguarding policy and a set of procedures to confirm our commitment to providing a safe and trusted environment for everyone associated with The Isbourne including staff and volunteers.


The principal pieces of legislation governing our safeguarding policy are:

  • Safeguarding Vulnerable Groups Act 2006
  • Mental Health Act 1983
  • Children Act 1989
  • Children Act 2004
  • Care Act 2014


Abuse  is a selfish act of oppression and injustice, exploitation and manipulation of power by those in a position of authority. This can be caused by inflicting harm or those who fail to act to prevent harm. Abuse is not restricted to any socio-economic group, gender or culture and it can take a number of forms, including the following:

  • Physical abuse
  • Sexual abuse
  • Psychological or Emotional abuse
  • Bullying
  • Neglect
  • Financial or Material abuse
  • Discriminatory abuse
  • Institutional abuse
  • Self-Neglect
  • Radicalisation
  • Modern Slavery
  • Domestic abuse

Child  is under the age of 18 (as defined in the United Nations convention on the Rights of a Child).

Safeguarding  is about embedding practices throughout the organisation to ensure the protection of adults in need of care and support and/or children.

Adult in need of care and support  is a person aged 18 years or over who may be unable to take care of themselves or protect themselves from harm or from being exploited. This may include a person who:

  • Is elderly and frail
  • Has mental illness including dementia
  • Has a physical or sensory disability
  • Has a learning disability
  • Has a severe physical illness
  • Is a substance misuser
  • Is homeless


All staff (paid and unpaid) have a responsibility to comply with this and related policies in order to prevent the neglect, physical, sexual or emotional abuse of an adult in need of care and support and/or children and to report any abuse discovered or suspected. They are expected to promote good practice by being an excellent role model, to contribute to discussions about safeguarding and to positively involve people in developing safe practices.

The General Manager  is also responsible for ensuring that:

  1. the safeguarding policy is fit for purpose, accessible to staff, trustees, volunteers, affiliated outreach/college tutors and therapists, monitored and reviewed;
  2. all staff (paid and unpaid) have access to appropriate safeguarding training and information;
  3.  any concerns from any source about safeguarding are thoroughly and swiftly investigated;
  4.  liaison takes place with the recognised authority to discuss the best course of action and to ensure that The Isbourne’s disciplinary procedures are coordinated with any other enquiries taking place as part of the ongoing management of the allegation.


The scope of this safeguarding policy is broad ranging and in practice, it will be implemented in parallel with other internal policies and procedures such as:

  • Data protection
  • Equality and Diversity
  • Grievance and disciplinary
  • Health and Safety

6.Safe Recruitment and Induction Training

  • Shortlisting is based on a formal application process
  • Interviews are conducted according to equal opportunities and interview questions are based on the relevant job description/specification
  • DBS checks are carried out - for all staff (paid and unpaid) who will be working with adults in need of care and support and/or children and for all affiliated outreach/college tutors and therapists
  • All staff (paid and unpaid) who will be working with adults in need of care and support and/or children will be required to complete the following KWANGO safeguarding e-learning modules at induction:
    • Safeguarding adults under the Care Act 2014
    • Safeguarding children
    • Mental Capacity Act 2005

7.Managing an allegation against a member of staff, tutor, therapist or volunteer

The Isbourne recognises its duty to report concerns or allegations against its staff (paid or unpaid) within the organisation or by a professional from another organisation.

The Isbourne will ensure that any allegations will be dealt with swiftly.

If a crime has been witnessed, the police should be contacted immediately. The police should also be informed where there is evidence that a member of staff, tutor, therapist or volunteer may have committed a criminal offence.

The safety of the individual(s) concerned is paramount. A risk assessment must be undertaken immediately to assess the level of risk to all service users posed by the alleged perpetrator. This will include whether it is safe for them to continue in their role whilst the investigation is undertaken.

The Isbourne recognises its legal duty to report any concerns about unsafe practice by any of its paid or unpaid staff to the Independent Safeguarding Authority (ISA), according to the ISA referral guidance document

8. Abuse Reporting Process

Safeguarding procedure