Privacy Policy

The Isbourne, 3 Wolseley Terrace, Cheltenham GL50 1TH

Phone: 01242 254321 | Email: | Registered charity no. 1051622

This privacy policy sets out how we at The Isbourne use and protect any information you give when you use this website (, in line with our policy of compliance with the General Data Protection Regulations 2018.

Your Privacy

The Isbourne is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Isbourne may change this policy from time to time by updating this page. You should periodically check back here to ensure that you are happy with any changes.

This policy is effective from 15/04/2018.

What we collect

To process bookings, for example for a talk, class, workshop, course or other event we may need to collect:

  • Payment information, e.g. card details.

We may also collect the following information via our contact form:

  • Your name
  • Your contact information including email address
  • Your interests. These will be used to provide you with information about relevant classes, workshops, courses or other events we are running, as well as special offers.
  • Demographic information such as postcode

If we do so, it is to understand your needs and provide you with a better service, and in particular for the following reasons:

  • For our internal record keeping
  • To improve our products and services
  • To customise the website according to your interests

We store this information on our secure servers.

In addition, with your explicit consent (i.e. by clicking either YES or NO on an online form) we will:

  • periodically send you emails notifying you of events at The Isbourne or other information which we think you may find interesting, using the email address which you have provided. You will be able to choose which, if any, of our newsletters you would like to subscribe to, and will be able to unsubscribe easily and automatically at any time by clicking the 'unsubscribe' link at the bottom of each email or by visiting your Profile page. Information you provide will be held in a secure account provided to us by our third-party email newsletter provider, Mailchimp, who are also committed to being GDPR-compliant.
  • post you our bi-annual printed programme, using the name and postal address you give us. To expedite this requires us to share your name and address securely with our printers In2print, who then post them on our behalf. To stop receiving the programme you will be able to unsubscribe easily and automatically on your Profile page or by calling/popping in to Reception.

Information we collect is retained for a period of three years and deleted unless further consent for its retention is given by you.

Your personal website account

In order to book and pay for events via our website you will need to create a personal account. You can use your account dashboard to update the information we hold on you.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.

Data sharing

We will not sell, distribute or lease your personal information to, or share it with third parties unless we have your permission or are required by law to do so. We will however share relevant information solely to facilitate payments with our payment processor, or with our email newsletter service provider solely in order to facilitate your newsletter subscription.

Controlling your personal information

If you believe that any information we are holding on you is incorrect or incomplete, in the first instance log in to your Isbourne account and update your personal profile. Alternatively, write to The Data Controller at the above address, and we will promptly correct any information found to be incorrect.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and the General Data Protection Regulations 2018. If you would like a copy of the information please email or write to The Data Controller at the above address and we will send it to you within one month. Please use the following subject line of your email (or heading in the letter): 'Subject Access Request'.

You also have a right to have your personal data held by us erased.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, which are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

The Isbourne, 3 Wolseley Terrace, Cheltenham GL50 1TH

Phone: 01242 254321 | Email: | Registered charity no. 1051622


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