We all have to face those difficult conversations when we’d much rather simply walk away. But ignoring a problem never solved it, and conflict resolution professionals are constantly refining ways in which we can go into a challenging conversation feeling confident that it will result in a positive outcome for all concerned. This workshop, led by an Alternative Dispute Resolution specialist, will give you the tools and skills to understand why some conversations are so hard, and to tackle them whenever they occur so that everyone involved is satisfied with the result.
A 10% discount is available on this event for students. Please book via telephone on 01242 254321 or in person, and provide proof of entitlement when attending.