YES, BUT - DON'T SAY THAT! Event Cancelled

Clive Osborne

Most people understand that in any conversation the words used can be less important than the way they are said and the body language of the person saying them. But that doesn’t mean we should be careless with our language! This is a practical and fun guide to key words and phrases to use – and those to avoid – to keep conflict out of everyday business conversations (and emails) and to keep relationships healthy.

Participants will examine different common words and phrases to discover their potential to reduce – or increase – conflict at work, at home or in the community. You’ll leave with a good understanding of the impact particular words have in conversations and will be able to make more considered use of language in the future.